FAQ

In order to qualify for a studio in hAavn, make sure that you provide all required information/documents (including a guarantor form filled in by your parent(s)/guardian(s)) as soon and as complete as possible via the register now  button.

The studios in hAavn are for students (university (of applied sciences) and college; i.e. WO, HBO and MBO) and PhD candidates.

You can live in hAavn as long as you are studying. Once you have finished (or stopped) your studies you have from three months to a maximum of one year to find new accommodation.

Yes, there is a minimum period of one year that you are required to live in hAavn. After one year, you can always terminate your contract before the first day of a new month. Bear in mind the one-month notice period. In other words: if you wish to move out of hAavn by the end of February, you have to inform us about the termination of your tenancy agreement by email before the end of January.

Unfortunately it is not allowed to live together with someone in one apartment. 

Yes, in theory this is possible. We take into account who you want to have living next to you and who you would like to live with on the same corridor. Nevertheless, we also depend on availability.

It is also possible to recommend someone to become a tenant at hAavn. In this case, you can send an email to haavn@wolfhvg.nl.

Click here to see a template of the contract. Important note: this is an example. The current and exact prices are communicated online and are leading.

Below, you will find an overview of the facilities:

• High-speed WiFi and cabled internet
• On-site maintenance covered bike storage
• Launderette (for a fee)
• Common rooms with study/work spaces and Wi-Fi
• Outside spaces
• Rooftop and waterfront terraces
• Frequent social events

HAavn doesn’t provide in parking space, but you can rent a parking space in one of the garages around area around hAavn. Take a look at Car park subscription | Rotterdam.nl for the possibilities.

It is not permitted to keep an animal, even temporarily, in your room. This rule applies to all pets and animals and is laid down in the standing rules forming part of your tenancy agreement. You will be reminded of this when receiving your keys. Visitors may not bring pets into hAavn either.

Only in medically necessary situations (guide dog for the blind, assistance dog) will we consider your written request. You may only bring your pet to hAavn once you have received written approval. If any nuisance is caused by the pet, we will cancel the agreement immediately.

No, you are not allowed to smoke in hAavn.

It is not permitted. That means that you may not smoke anywhere indoors, including the communal areas (both inside and outside the building), the roof terraces, and your own room. It is also not permitted to burn incense either. The smoke will penetrate the walls and furniture which will require us to clean the contents of your room and even replace items. Any violation of the smoking ban will incur a considerable fine.

It is also not allowed to burn scented and unscented candles for safety reasons.

Do you have a question? Make sure you always check the FAQ page and the general folder first.

In case your question is not answered on the FAQ and/or in the general folder, you can send an email to haavn@wolfhvg.nl. We try our best to respond to your email within 24 hours. It is not possible to call or WhatsApp the manager directly. In addition, your e-mails are not read during the weekends. The office hours run from Monday until and including Friday from 09.00 (9AM) till 17.00 (5PM).

We have limited availablility on our phone number +31 (0)10-3100218 . In case you experience a calamity/emergency outside office hours, you can always call the calamity phone number +31 (0) 10-3100218. For example in case of a power outage (when only related to the building!), a big leakage, or when you cannot enter your room.

Always call the Dutch life-threatening emergency number 112 immediately in case the fire department, police, and/or ambulance is/are required!

In case you have a question about your studio and/or the building, always refer to the general information folder first before sending us an email! Besides the information on the FAQ pages on the website, several topics are discussed in more detail relevant for hAavn tenants in the general information folder. For example how to unclog a drain.

You can download the general information folder here. Always make sure to refer to the version on the website as the document is regularly updated. When doing so, you will always refer to the most up-to-date version!

(available soon)

If you are unable to find the answer to your (maintenance) question in the general information folder (available soon) or on the FAQ pages, you can send an email to haavn@wolfhvg.nl. Please explain what (maintenance) question you are having in sufficient detail, what you did to solve this issue so far and how this didn’t solve the issue. Don’t forget to share a photo of the issue and to include your personal details (i.e. name, room number, up-to-date (Dutch) phone number) in your email.

In case of emergency, use the following numbers:

Police / Ambulance / Fire department: 112

Leakage, (partly) power outage: +31 (0)10-3100218.

As a tenant, you are responsible for minor repairs such as replacement of light bulbs. The Dutch government has a clear overview or see the translation in English.

The apartments have a:

·       Queen size bed 120 x 210 cm

·       Wardrobe

·       Dressing mirror

·       Bed reading light

·       Ceiling lamp

·       Sofa

·       Coffee table

·       Desk and desk chair

·       Bookcase 

Disclaimer: the furniture list may very slightly per apartment

- A separate Ceramic cooker - Click here for the manuel

- Combi microwave (with oven function) - Click here for the manuel

- Refrigerator with freezer - Click here for the manuel

- Extractor hood - Click here for the manuel

- Mixer tap (Kitchen)

- Separate shower

- Thermostat tap (shower)

- Towel radiator

The mattress size is 120 x 210 cm.  

Each tenant will receive two tags when collecting the keys. These tags give you access to the following locations in hAavn:

• the front door to your own building
• the common spaces
• the doors in the corridor to your building
• the rooftop terrace
• the access door to the bike storage.

We strongly advise you to leave one of these tags with your parents or a friend, who also lives in hAavn or nearby, so if you lock yourself out you can at least get into your flat with the spare tag. If you lose a tag, we will make a new one for you at your expense. We hope we won’t need to do so. If you lose a tag, please let us know as soon as possible by email. The cost of making a new tag is €50 per tag.

If you lose your tag outside office hours and can’t get into your flat, you can call the emergency number +31 (0)10-3100218. 

If you lose the key for your apartment and/or cannot enter your apartment, You can call directly to the security 06-2926 7023. They will open the door for you. The costs for this will be charged to you (should be around € 70,-)

In addition, the costs for a new key will also be charged to you.

If your key is still in the lock of your apartment and you have locked yourself out, we cannot help you any further. You must then contact a locksmith, only they can open the door for you.

So keep your tags and keys safe.

If the Salto lock develops a mechanical fault (lock won’t open, or keeps flashing red or does not respond to the tag), report this to the caretaker by email at haavn@wolfhvg.nl. If the defect occurs outside office hours, call the emergency number +31 (0)10-3100218 and a solution will be sought.

• Bank account: NL14 INGB 0390 7118 88
• BIC/ SWIFT code: INGBNL2A (required for payments from foreign accounts)
• On behalf of: Stichting Huurgelden Huisvesting Wolf

You have to transfer the first payment to this bank account yourself manually. You will be informed about this when we send you the contract. Once you are a tenant at hAavn, we will collect the rent from your bank account automatically through a direct debit. For this, you need to open a Dutch bank account.

No, you do not. You only start paying from that starting date of your tenancy agreement. This can be any working day of the week. Please keep your preferences in your profile up-to-date. If we are going to offer you a contract, we will do our best to accommodate your preferences.

If you are 23 years or older, you may be eligible for housing allowance as long as the 'calculation rent' of your room is below € 900,07. You can find this at the website of the Dutch tax authorities (Belastingdienst). 

From the monthly costs you pay to us, you might receive an amount of €498 back as housing allowance from the Dutch Tax Authority (Belastingdienst), if you are eligible. Click here for an example calculation.

For more (English) information on how to apply, check the website of the Belastingdienst.

You must state the following amounts (total €20) when applying for a housing allowance:

• Basic rent €.. (see your tenancy agreement) 
• Cleaning of general areas €12,00
• Mains services for general areas €3,00
• Caretaker costs €5,00
• Costs of service and recreation area €0

Other service charges do not form part of the calculation rent, which determines the amount of housing allowance.

In case the Belastingdienst asks for a copy of your tenancy agreement, you can use the digitally signed contract, which you received via SignRequest.

You can also apply for housing allowance if you are a non-EU citizen. For more information, click here.

You need a valid residence permit or work permit to apply for housing allowance.

Yes, your tenancy agreement can commence on any given working day (Monday-Friday) throughout the month. You only start paying rent from this day and not the whole month already.

The service costs of €136 include costs for :

• cleaning of common areas, including roof terraces and green spaces €12.00
• (online) caretaker €5.00
• minor repairs €1.00
• security €2.50
• CCTV security €1.00
• heat supply in common areas €2.00
• electricity consumption per self-contained accommodation €20.00
• electricity in common areas and facilities €1.00
• water consumption per self-contained accommodation €5.00
• water consumption in common areas €0.50
• glazing fund €0.50
• window cleaning €0.50
• unblocking fund €0.50
• pest control €0.50
• lift maintenance €1.00
• maintenance of fire safety facilities €1.00
• internet €25.00
• furniture and soft furnishings €51.00
• administration fee €6.00

These amounts are advance payments. Each year we determine actual the costs. This may result in you receiving money back from us, or in having to pay an additional amount.

The heating costs for your apartment are approximately 130 euro per month and are not included in the service charges.

• As a tenant you have to conclude a contract with energy company Eneco for The amount of 130 euro is an indication as energy prices and energy usage may vary. 

Fore more information, see the website of Eneco.

All households in the Municipality of Rotterdam receive a tax assessment for sewerage and refuse collection charges and a water authority tax assessment. These assessments the Municipality of Rotterdam sends you are for personal taxes. Since you live in hAavn and are recorded in the population register of the Municipality of Rotterdam, you will receive these assessments. Just as any other resident, you must pay these municipal levies yourself.

If you have any questions about the invoices the Municipality sends you, the easiest thing to do is visit the Municipality of Rotterdam website (Taxes | Rotterdam.nl) where you will also find information on whether you are eligible for a partial remission. The only taxes you will have to pay are the ‘afvalstoffenheffing’. This amounts to €296,- each year.

You pay the first month’s rent, service costs and deposit in advance. We will send you instructions on how to transfer the amounts in advance.

After the first month, we will collect the monthly costs before every new month starts by means of a direct debit from your Dutch bank account (IBAN).

The deposit is the amount that you transfer to us before your contract starts. If you deliver the apartment neatly and on time afterwards, we will refund your deposit. The guarantee form is a statement from your parent or guardian that you must upload in your profile. You or your guarantor do not have to pay the amount on the guarantee form in advance. In case you would you fall behind in your payments or cause major damage, higher than your deposit, we can contact your guarantor.

If you have left your apartment clean and tidy and have no rent arrears, you will be repaid your deposit in any case within a month. However, we try out utmost to repay this amount within one to two weeks.

For EU citizens

There is only one bank we know of that makes it possible to open a Dutch bank account before you live in the Netherlands: Bunq. They don’t require a Burgerservicenummer (BSN) at the moment you apply for a bank account. They do require your BSN within 90 days after your application. This means that you can open your bank account 90 days before your arrival in Rotterdam. You will get your Burgerservicenummer after your registration at the municipality of Rotterdam.

Click here for more information.

If you prefer to open a bank account of another bank (for example Triodos or ABN AMRO), make sure you do so as soon as possible. Send us an email once you have received your Dutch IBAN account number.

For non-EU citizens

Open a Dutch bank account as soon as possible (for example ING, ABN AMRO, or Triodos). Make sure that you do so no later than one week after your arrival in Rotterdam. To do so, you require a ‘Burgerservicenummer (BSN)’. To get a BSN, you will need to register at the municipality of Rotterdam first.

All tenants living at hAavn (Dutch, EU and non-EU) need to register at municipality of Rotterdam!

To register yourself at municipality of Rotterdam, click First location | Rotterdam.nl for making an appointment a first registration. When you have been living in Rotterdam already click Verhuizing doorgeven | Rotterdam.nl.

After both you as well as we have signed the tenancy agreement, you will received it directly by email. By having the contract received in your inbox, you can always retrieve the document. You can find the contract by searching for ‘SignRequest’ in your inbox.

If you can’t find it (don’t forget to check your spam folder!), send us an email.

If you move to or within the municipality of Rotterdam, you must notify the municipality.
In some cases, the municipality asks you to fill in the “landlord statement” form.
Enter your own details on this form and the following may be entered at the property landlord:

Name: Wolf huisvestingsgroep
Address: Newtonlaan House number: 115
Postal code: 3584 BH Place of residence: Utrecht
Telephone number: 010-3100218 E-mail address: hAavn@wolfhvg.nl

You can then send the form to hAavn for signing the form.